Returns & Refunds

Returns accepted within 30 days of purchase. Choose a refund to your original payment method, a different product, or store credit.

What we can accept back

• Tags still attached
• Original product packaging
• No visible signs of wear or use

Items returned damaged or used are posted back to you at your expense, and no refund, exchange or store credit is issued.

How to return something

1. Reply to your order confirmation email saying what you would like to return, or email [email protected].
2. We email you a link to a return shipping label. Print it.
3. Send the items back using that label.

A small number of items cannot be returned through the Australia Post returns portal. If yours is one of them we will send you a return address to post to instead.

How long refunds take

Once your return reaches our warehouse, allow 2 business days for the refund, exchange or store credit to be processed.

If your order arrives damaged

Email [email protected] as soon as you can with your order number and a photo showing the condition it arrived in. We handle these case by case and will work towards a fair outcome.

Your rights under Australian Consumer Law

Nothing in this policy limits your rights under the Australian Consumer Law. Our goods come with guarantees that cannot be excluded: you are entitled to a replacement or refund for a major failure, and to have goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.

Questions

Email [email protected] or call 07 3102 4881. See also our shipping information.